Cancellation Policy

Effective Date: 26/10/2026

At RAPQERO FREIGHT PRIVATE LIMITED, we aim to provide a smooth and reliable shopping experience for our customers. This Cancellation Policy explains the terms and procedures for cancelling orders placed through our website for electronics, electronic accessories, gadgets, devices, and related products.

Please read this policy carefully before placing an order.

1. Order Cancellation by Customers

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact our customer support team as soon as possible and provide your order number and registered contact details.

Cancellation requests are subject to the current status of the order. We will make reasonable efforts to process eligible requests received before dispatch.

2. Cancellation After Dispatch

Once an order has been dispatched or handed over to our shipping partner, cancellation may no longer be possible.

In such cases, customers may need to receive the order and submit a return request in accordance with our Refund and Return Policy.

Any return, replacement, or refund request will be assessed under the applicable policy and consumer protection laws.

3. How to Request an Order Cancellation

To request cancellation, please contact us using the contact details provided below.

Please include the following information:

  • Order number.
  • Customer name.
  • Registered email address.
  • Registered phone number.
  • Reason for cancellation.

Our team will review your request and communicate whether the order can be cancelled.

Submitting a cancellation request does not automatically mean that the order has been cancelled. Cancellation is confirmed once our team communicates its approval or the applicable order status confirms cancellation.

4. Refunds for Cancelled Orders

If an order is successfully cancelled after payment has been received, the applicable refund will be initiated through the original payment method or another appropriate payment method.

Refunds are subject to payment verification and applicable legal requirements.

The time required for the refund to appear in your account may depend on:

  • The payment gateway.
  • Your bank.
  • Your credit or debit card issuer.
  • Your UPI provider.
  • Other financial institutions involved in the transaction.

We will make reasonable efforts to assist with refund-related queries after the refund has been initiated.

5. Cancellation by RAPQERO FREIGHT PRIVATE LIMITED

We reserve the right to cancel an order in circumstances including:

  • The ordered product is unavailable.
  • Product pricing or description contains a material error.
  • Payment cannot be verified or completed.
  • The order contains incorrect or incomplete information that prevents fulfillment.
  • The order is reasonably suspected to involve fraud or unauthorized activity.
  • Technical or operational issues prevent order fulfillment.
  • Other circumstances beyond our reasonable control prevent us from completing the order.

If payment has already been received for an order cancelled by us, the applicable amount will be refunded in accordance with this policy and applicable law.

Where appropriate, we will notify the customer using the contact information provided at checkout.

6. Orders Already Prepared for Dispatch

If an order has been processed, packed, or prepared for dispatch but has not yet been handed over to the shipping partner, cancellation may depend on the order’s fulfillment status.

Customers should contact us immediately if they wish to cancel an order.

We will review the request and communicate the available options. Any applicable charges must be disclosed where required and will be applied only where permitted by law.

7. Duplicate Orders

If you accidentally place the same order more than once, please contact us as soon as possible with the relevant order numbers.

We will review the duplicate orders and attempt to cancel eligible orders that have not yet been dispatched.

If a duplicate order has already been dispatched, the customer may need to follow the applicable return procedure.

Any refund will be handled according to the applicable policy and payment processing requirements.

8. Incorrect Orders

If you have selected the wrong product, quantity, colour, model, or other product option, please contact us immediately.

Changes to an order may not be possible once it has entered processing or dispatch.

Where an order cannot be modified, customers may request cancellation if the order is still eligible for cancellation under this policy.

If the order has already been dispatched, the applicable return or exchange procedure will apply.

9. Failed Payments and Pending Orders

If a payment fails or remains pending, the order may not be confirmed or processed until the payment status is verified.

If money has been debited from your account but the order has not been confirmed, please contact us with your order details and available transaction reference.

We will review the transaction and assist with the appropriate resolution. Any eligible refund will be processed through the relevant payment channel, subject to verification and the payment provider’s procedures.

10. Cancellation of Promotional or Discounted Orders

Orders placed during promotional campaigns, sales, or discount offers are subject to this Cancellation Policy.

A promotional or discounted order may be cancelled before dispatch where cancellation is permitted under this policy.

Any refund will be calculated based on the amount actually paid for the cancelled order, subject to applicable law and the terms of the relevant offer.

11. Cancellation and Return Policy

Cancellation and returns are separate processes.

  • Before dispatch: Customers may request cancellation, subject to order status and approval.
  • After dispatch: Customers may need to follow the applicable return procedure.
  • After delivery: Returns, replacements, and refunds are governed by our Refund and Return Policy.

Nothing in this policy limits any mandatory rights or remedies available to customers under applicable law.

12. Changes to This Cancellation Policy

We may update or modify this Cancellation Policy from time to time to reflect changes in our business practices, order processing procedures, payment systems, or applicable legal requirements.

Any revised version will be published on this page with an updated Effective Date.

We encourage customers to review this policy periodically.

13. Contact Us

If you have questions about order cancellation, payment status, or refunds, please contact us using the details below.

RAPQERO FREIGHT PRIVATE LIMITED

Address: Fifth Floor, 512/C9, Pearls Best Heights-II,
C-9, Netaji Subhash Place, Pitampura,
New Delhi, North West Delhi, Delhi – 110034, India.

Phone: +91 7303323664

Email: info@rapqerofreight.com

Please provide your order number and registered contact details when contacting us so that we can review your request efficiently.

We will make reasonable efforts to respond to cancellation requests and provide updates in accordance with our business procedures and applicable laws.