Terms and Conditions

Effective Date: 26/10/2026

Welcome to RAPQERO FREIGHT PRIVATE LIMITED. These Terms and Conditions govern your access to and use of our website and your purchase of electronics, electronic accessories, gadgets, devices, peripherals, and related products. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before using our website or purchasing products.

1. Acceptance of Terms

By accessing, browsing, registering on, or using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use our website or purchase products through our platform.

2. Eligibility

You must provide accurate and complete information when using our website or placing an order.

By using our website, you confirm that:

  • The information provided by you is accurate and complete.
  • You have the legal capacity to enter into a purchase transaction.
  • You will use the website only for lawful purposes.
  • You will not use the website to engage in fraudulent or unauthorized activities.

3. Products and Product Information

We offer electronics, electronic accessories, gadgets, devices, peripherals, cables, chargers, and other related products through our website.

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate. However:

  • Product colors may vary depending on your device display.
  • Product images may be for illustrative purposes.
  • Product specifications may change based on manufacturer updates.
  • Product availability may change without prior notice.
  • Minor variations may occur between product images and the actual product received.

We reserve the right to correct errors, update product information, or modify product specifications where necessary.

4. Product Pricing

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time you place your order will generally apply to that order, subject to pricing errors or other technical issues.

Where applicable, shipping charges, taxes, and other applicable charges will be displayed during the checkout process.

If a pricing error occurs due to a technical or human error, we reserve the right to cancel the affected order and provide an appropriate refund for any payment already made, in accordance with applicable law.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected product.

After placing an order, you may receive an order confirmation by email, SMS, or other available communication methods.

An order is subject to acceptance and product availability.

We reserve the right to:

  • Accept or reject an order.
  • Cancel an order due to product unavailability.
  • Cancel orders involving incorrect pricing or product information.
  • Limit quantities purchased by a customer where reasonably necessary.
  • Cancel orders suspected of fraud or unauthorized activity.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method, subject to applicable payment processing timelines and law.

6. Payments

Payments on our website may be processed through secure third-party payment gateways.

Available payment methods may include credit cards, debit cards, UPI, net banking, wallets, or other payment methods made available at checkout.

You agree to provide accurate payment and billing information and authorize the applicable payment provider to process your transaction.

RAPQERO FREIGHT PRIVATE LIMITED does not store complete credit card numbers, debit card numbers, CVV codes, or other sensitive payment credentials on its own servers.

All payment transactions are subject to the terms and policies of the applicable payment service provider.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time displayed on our website.

Delivery timelines may vary depending on:

  • Delivery location.
  • Product availability.
  • Shipping and logistics partner.
  • Weather conditions.
  • Public holidays.
  • Transportation delays.
  • Other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and valid contact details.

Once an order has been handed over to the shipping or logistics partner, delivery is subject to the provider’s operational procedures and timelines.

For further information about order processing, delivery timelines, and shipping conditions, please refer to our Shipping Policy.

8. Returns, Replacements, and Refunds

Returns, replacements, exchanges, and refunds are subject to our Refund and Returns Policy.

Depending on the product and applicable policy, customers may be required to:

  • Request a return within the specified period.
  • Provide the order number and purchase details.
  • Provide photographs or videos showing product damage or defects, where relevant.
  • Return the product in its required condition and original packaging, where applicable.
  • Include accessories, manuals, warranty cards, cables, and other items supplied with the product.

Certain products may be subject to specific return conditions due to their nature, manufacturer restrictions, hygiene requirements, or other applicable conditions.

Please review our Refund and Returns Policy before placing an order.

Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable law.

9. Warranty

Some electronic products may be covered by a manufacturer’s warranty.

Where applicable, warranty terms, duration, and conditions will be determined by the respective manufacturer or brand and the warranty documentation supplied with the product.

Warranty coverage may be subject to:

  • Manufacturer warranty terms.
  • Proof of purchase.
  • Product serial number or identification details.
  • Proper product usage.
  • Compliance with installation and operating instructions.
  • Exclusions specified by the manufacturer.

Unless specifically stated otherwise, RAPQERO FREIGHT PRIVATE LIMITED does not provide a separate additional warranty beyond any warranty expressly offered by the company.

Customers should refer to the applicable warranty documentation for complete details. Any applicable statutory rights remain unaffected.

10. User Accounts

Certain features of our website may require you to create an account.

You are responsible for:

  • Providing accurate registration information.
  • Maintaining the confidentiality of your login credentials.
  • Keeping your account information updated.
  • Preventing unauthorized access to your account.
  • Not sharing your account credentials with others.

You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or restrict an account where there is reasonable evidence of fraudulent activity, security risks, or a violation of these Terms.

11. Intellectual Property

All content available on our website, including but not limited to:

  • Text and product descriptions.
  • Images and graphics.
  • Logos and icons.
  • Website design and layout.
  • Videos and other media.
  • Software and website elements.

is owned by or licensed to RAPQERO FREIGHT PRIVATE LIMITED or the respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder.

Product names, trademarks, logos, and brand materials belonging to third-party manufacturers remain the property of their respective owners.

12. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.
  • Provide false or misleading information.
  • Create fraudulent orders.
  • Use stolen payment information.
  • Attempt unauthorized access to our website or systems.
  • Introduce viruses, malware, or harmful code.
  • Interfere with website security or functionality.
  • Copy or reproduce website content without permission.
  • Use automated systems to scrape or collect website information without authorization.
  • Resell products through unauthorized channels where prohibited.
  • Violate the intellectual property rights of others.

We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated, subject to applicable law.

13. User Reviews and Feedback

If our website allows customers to submit reviews, comments, ratings, images, or other content, you agree that such content:

  • Must be truthful and based on your genuine experience.
  • Must not contain unlawful, offensive, abusive, or misleading material.
  • Must not infringe the rights of another person or business.
  • Must not contain malicious code or harmful links.

By submitting content, you grant RAPQERO FREIGHT PRIVATE LIMITED permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law and any rights that cannot legally be waived.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services and Links

Our website may use or provide links to third-party services, including payment gateways, shipping providers, manufacturers, warranty services, analytics providers, and external websites.

These services may operate independently and may be governed by their own terms, conditions, and privacy policies.

We are not responsible for third-party content, availability, security, or privacy practices to the extent permitted by applicable law.

Your use of third-party services may be subject to the terms and conditions of the respective providers.

15. Limitation of Liability

To the maximum extent permitted by applicable law, RAPQERO FREIGHT PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may legally be excluded.

Such losses may include those resulting from:

  • Temporary website unavailability.
  • Delivery delays caused by third parties.
  • Technical interruptions.
  • Unauthorized access beyond our reasonable control.
  • Product misuse or unauthorized modification.
  • Failure to follow manufacturer instructions.
  • Events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including mandatory consumer protection rights.

16. Product Usage and Safety

Customers are responsible for using electronic products according to the manufacturer’s instructions, safety guidelines, and applicable specifications.

Customers should:

  • Follow the manufacturer’s operating and safety instructions.
  • Use compatible chargers, cables, batteries, and accessories.
  • Avoid unauthorized modifications.
  • Keep electronic products away from conditions that may cause damage.
  • Follow applicable electrical and battery safety precautions.
  • Use products only for their intended purposes.

We are not responsible, to the extent permitted by law, for damage resulting from improper use, unauthorized modification, misuse, negligence, or failure to follow manufacturer instructions.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations to the extent that such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.
  • Fire or flood.
  • Government restrictions.
  • War or civil unrest.
  • Strikes or labor disruptions.
  • Transportation and logistics disruptions.
  • Internet or telecommunications failures.
  • Power outages.
  • Epidemics or pandemics.
  • Other unforeseen circumstances beyond reasonable control.

We will make reasonable efforts to minimize the impact of such events and resume normal operations when practicable.

18. Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to our website or user accounts where:

  • These Terms are violated.
  • Fraudulent activity is suspected.
  • Unauthorized activity is detected.
  • False or misleading information is provided.
  • The website is being misused.
  • Suspension or termination is required by applicable law.

Any suspension or termination will be handled in accordance with applicable law and will not affect rights or obligations that arose before the suspension or termination.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, disclose, and protect your personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Personal information will be processed in accordance with applicable data protection laws and the terms explained in that policy.

20. Changes to These Terms

We may modify or update these Terms and Conditions from time to time to reflect changes in our business practices, products, website functionality, or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

Changes will apply in accordance with applicable law. Where required, we will obtain any necessary consent or provide appropriate notice.

We encourage you to review this page periodically to remain informed of the current Terms and Conditions.

21. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of our website, purchase of products, services, or these Terms and Conditions shall be subject to the jurisdiction of the competent courts in New Delhi, Delhi, India, to the extent permitted by applicable law.

Nothing in this section will restrict any consumer’s right to seek remedies before a forum or authority where such a right is available under applicable law.

22. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us using the details below.

RAPQERO FREIGHT PRIVATE LIMITED

Address:
Fifth Floor, 512/C9, Pearls Best Heights-II,
C-9, Netaji Subhash Place, Pitampura,
New Delhi, North West Delhi, Delhi – 110034, India.

Phone: +91 7303323664

Email: info@rapqerofreight.com

We will make reasonable efforts to respond to inquiries and address concerns in accordance with applicable laws and our business policies.