Privacy Policy

Effective Date: 26/10/2026

At RAPQERO FREIGHT PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, purchase electronic products, or use our products and services.

This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable, and other applicable data protection and consumer protection regulations.

1. Information We Collect

When you use our website or purchase electronic products, we may collect the following information.

Personal Information

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing and shipping address
  • Account login information
  • Order and transaction details

Payment Information

Payments are processed through secure third-party payment gateways. We may receive limited transaction-related information, such as payment status, transaction reference number, and payment method. We do not store your complete credit or debit card details on our servers.

Technical Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Website access time and date
  • Pages visited
  • Referring URLs
  • Device identifiers and similar technical information

Usage Information

We may collect information about how you interact with our website, including electronic products viewed, product searches, items added to your shopping cart or wishlist, purchases, and other website interactions.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To create and manage customer accounts
  • To process and fulfill orders for electronic products
  • To arrange product shipping and delivery
  • To process payments and refunds
  • To provide order confirmations and delivery updates
  • To provide customer support and respond to inquiries
  • To process returns, replacements, and warranty-related requests, where applicable
  • To improve our products, website, and services
  • To personalize your shopping experience
  • To detect and prevent fraud, unauthorized transactions, and misuse
  • To maintain website and payment security
  • To send promotional offers and marketing communications where permitted by applicable law
  • To comply with applicable legal, regulatory, tax, and accounting requirements

3. Consent

By accessing, registering on, or using our website and services, you acknowledge the practices described in this Privacy Policy. Where consent is required under applicable law, we will obtain appropriate consent before collecting or processing your personal information for the relevant purposes.

Where applicable, including under the Digital Personal Data Protection Act, 2023, we will process personal data in accordance with the applicable legal requirements.

You may withdraw your consent at any time where processing is based on consent by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. However, it may affect our ability to provide certain products or services where the relevant processing is necessary.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide a better shopping experience and improve website functionality.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Maintain login sessions
  • Understand website usage
  • Analyze website traffic and performance
  • Improve website functionality
  • Provide relevant promotional communications, where permitted

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some features and functionality of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties for legitimate business purposes, including:

  • Payment gateway providers for processing payments
  • Shipping and logistics partners for delivering orders
  • Website hosting and technology providers for maintaining our website
  • Analytics and performance service providers
  • Customer support and communication service providers
  • Product suppliers or authorized service providers, where necessary to fulfill an order, process a return, or provide applicable warranty support
  • Professional advisors, where necessary
  • Government authorities or law enforcement agencies when required by applicable law

Third-party service providers may access only the information necessary to perform their services and are expected to handle such information appropriately in accordance with applicable requirements.

6. Payment Information

Payments made through our website are processed using secure third-party payment gateways.

Depending on the payment method selected, you may be required to provide payment details directly to the relevant payment service provider.

RAPQERO FREIGHT PRIVATE LIMITED does not store complete credit card numbers, debit card numbers, CVV codes, or other sensitive payment credentials on its own servers.

Payment processing is subject to the terms, security practices, and privacy policies of the respective payment gateway provider.

7. Order and Delivery Information

To successfully process and deliver your order, we may use your name, phone number, email address, billing address, and shipping address.

This information may be shared with appropriate logistics and delivery partners for purposes such as:

  • Order processing and shipment
  • Delivery tracking
  • Delivery communication
  • Address verification
  • Return or replacement shipments
  • Customer service relating to your order

We may retain order-related information for accounting, customer service, warranty, legal, and regulatory purposes, as applicable.

8. Data Security

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, secure hosting, authentication mechanisms, encryption where appropriate, and monitoring of our systems.

However, no method of electronic transmission or internet storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing returns and replacements
  • Handling applicable warranty-related matters
  • Maintaining business and transaction records
  • Meeting legal, tax, accounting, and regulatory requirements
  • Resolving disputes and enforcing our agreements
  • Preventing fraud and protecting website security

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

10. User Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Access information associated with your account
  • Request correction or updating of inaccurate information
  • Request deletion of personal information, subject to legal and legitimate business requirements
  • Withdraw consent where processing is based on consent
  • Opt out of promotional or marketing communications
  • Raise concerns regarding the processing of your personal information
  • Exercise any other applicable rights available under relevant data protection laws

To exercise applicable rights, you may contact us using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

11. Marketing Communications

We may occasionally send you information about electronic products, offers, promotions, new arrivals, or other services where permitted by applicable law.

You may opt out of promotional communications by:

  • Using the unsubscribe option included in promotional emails, where available
  • Contacting us directly
  • Following the applicable opt-out instructions provided in the communication

Please note that you may continue to receive essential communications relating to your orders, transactions, account, security, or other services.

12. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, manufacturers, product support services, or other external services.

These third-party websites operate independently and may have their own privacy policies and terms of use.

RAPQERO FREIGHT PRIVATE LIMITED is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

13. Children’s Privacy

Our website and services are intended for users who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18 without appropriate authorization where required by applicable law.

If you believe that an individual under the age of 18 has provided personal information to us, please contact us so that we can take appropriate steps to address the situation in accordance with applicable law.

14. Fraud Prevention and Website Security

We may process certain information to detect, investigate, and prevent:

  • Fraudulent transactions
  • Unauthorized account access
  • Payment abuse
  • Suspicious activities
  • Website attacks
  • Misuse of our services
  • Other unlawful or unauthorized activities

Such processing may be necessary to protect our customers, business, website, payment systems, and other users.

15. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction involving RAPQERO FREIGHT PRIVATE LIMITED, personal information may be transferred as part of the relevant business assets, subject to applicable law.

Any such transfer will be handled in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or applicable regulations.

Any changes will be published on this page with an updated Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

17. Grievance Officer

For privacy-related complaints, concerns, or requests, you may contact RAPQERO FREIGHT PRIVATE LIMITED using the contact details provided below.

Grievance Officer Name: Dinesh Devadiga
Company: RAPQERO FREIGHT PRIVATE LIMITED

The designated Grievance Officer’s contact details should be published here where required by applicable law.

Email: grievance@rapqerofreight.com
Phone: +91 7303323664

Address:

Fifth Floor, 512/C9, Pearls Best Heights-II,
C-9, Netaji Subhash Place, Pitampura,
New Delhi, North West Delhi, Delhi – 110034, India.

Privacy-related complaints and requests will be handled in accordance with applicable laws and within the timelines prescribed by applicable law.

18. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us.

RAPQERO FREIGHT PRIVATE LIMITED

Address:
Fifth Floor, 512/C9, Pearls Best Heights-II,
C-9, Netaji Subhash Place, Pitampura,
New Delhi, North West Delhi, Delhi – 110034, India.

Phone: +91 7303323664

Email: info@rapqerofreight.com

We will make reasonable efforts to respond to your inquiry and address your concern in accordance with applicable laws.