Refund and Return Policy

Effective Date: 26/10/2026

At RAPQERO FREIGHT PRIVATE LIMITED, we want our customers to have a smooth and reliable shopping experience. This Refund and Return Policy explains the conditions and procedures applicable to returns, replacements, cancellations, and refunds for electronics, electronic accessories, gadgets, and related products purchased through our website.

Please read this policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return or replacement if they are:

• Received damaged.
• Defective or not functioning properly.
• Incorrectly delivered.
• Missing essential parts or accessories.
• Significantly different from the product description.

To be eligible for a return or replacement, the product should generally be returned in its original condition, along with the original packaging, accessories, manuals, warranty cards, and other items supplied with the product, where applicable.

2. Return Period

Customers must contact us within 7 days of receiving the product to request a return or replacement.

Requests submitted after the applicable return period may not be accepted unless otherwise required under applicable law or specifically approved by us.

The return period may vary for certain products where a different return period is specifically mentioned on the product page.

3. Damaged Products

If you receive a product that appears damaged, please contact us as soon as possible.

We recommend taking clear photographs or videos of:

• The outer shipping package.
• The shipping label.
• The product packaging.
• The damaged product.
• Any visible physical damage.

This information may be required to verify the claim with our shipping partner or supplier.

4. Defective Products

If an electronic product is not working properly after delivery, please contact our customer support team with your order details.

Depending on the product, the nature of the defect, and applicable warranty terms, we may:

• Arrange a replacement.
• Offer a repair through the applicable manufacturer or service provider.
• Provide a refund where eligible.
• Provide another appropriate resolution.

Some electronic products may be covered by a manufacturer’s warranty. In such cases, the manufacturer’s warranty terms may apply.

5. Wrong or Incorrect Product

If you receive a product different from the product ordered, please contact us within the applicable return period.

After verification, we may arrange:

• Replacement with the correct product.
• Return pickup.
• Refund, where applicable.

The incorrect product should generally be returned in its original condition and packaging, together with the supplied accessories, where applicable.

6. Missing Items or Accessories

If an order is missing an item, cable, charger, accessory, manual, or other component that was included with the purchased product, please contact us as soon as possible.

We may request photographs, videos, packaging details, or other information to verify the issue.

After verification, we may provide the missing item, a replacement, or another appropriate resolution.

7. Non-Returnable Products

Certain products may not be eligible for return due to their nature, usage, hygiene considerations, manufacturer restrictions, or other applicable conditions.

Examples may include:

• Products damaged due to misuse.
• Products damaged through unauthorized modifications.
• Products with physical damage caused after delivery.
• Products with missing accessories or components.
• Products returned without original packaging where packaging is required.
• Products damaged due to improper installation or use.
• Products with removed or damaged serial numbers.
• Products returned after the applicable return period.
• Products specifically marked as non-returnable on the product page.

The return eligibility stated on the relevant product page will apply where specifically indicated, subject to applicable consumer protection laws.

Nothing in this section excludes any return, replacement, refund, or other remedy required by applicable law.

8. Conditions for Return

For an eligible return, the product should generally:

• Be unused or in acceptable condition, depending on the reason for return.
• Be returned with its original packaging, where applicable.
• Include all applicable accessories.
• Include manuals and warranty documents, where provided.
• Have the original invoice or proof of purchase.
• Have serial numbers or product identification labels intact.
• Not have been modified, tampered with, or damaged by the customer.

Returns that do not meet the applicable conditions may be declined after inspection, subject to applicable law.

9. Return Request Process

To request a return or replacement, please contact us with the following information:

• Order number.
• Customer name.
• Registered email address or phone number.
• Product name.
• Reason for return.
• Photographs or videos, where applicable.

Our team will review the request and provide return instructions if the product qualifies.

Customers should not send products to us without receiving return instructions from our team.

10. Return Shipping

For products that are damaged, defective, incorrectly delivered, or otherwise eligible for return due to an issue attributable to us, we may arrange or cover the applicable return shipping costs.

For other approved returns, shipping charges may be borne by the customer depending on the product, reason for return, and applicable return conditions.

Return shipping arrangements and any applicable charges will be communicated to the customer during the return process.

11. Product Inspection

Returned products may be inspected before a replacement or refund is approved.

Inspection may include checking:

• Product condition.
• Physical damage.
• Serial number or product identification.
• Accessories and components.
• Packaging.
• Product functionality.
• Signs of misuse or unauthorized modification.

If the returned product does not meet the applicable return conditions, the return or refund may be declined, subject to applicable law.

12. Refund Eligibility

Refunds may be provided where:

• An eligible product is returned and approved.
• The product cannot be replaced.
• The ordered product is unavailable.
• An order is cancelled and payment has already been received.
• A refund is otherwise approved under this policy.
• A refund or other remedy is required under applicable law.

Refund eligibility is subject to verification, the terms of this policy, and applicable laws.

13. Refund Process and Timeline

Once a return is received and approved, we will initiate the applicable refund.

Refunds will generally be processed through the original payment method or another appropriate payment method.

After the refund has been initiated, the time required for the amount to appear in your account may depend on:

• Payment gateway.
• Bank.
• Credit or debit card issuer.
• UPI provider.
• Other financial institution.

We are not responsible for processing delays caused by third-party financial institutions after the refund has been initiated. We will, however, make reasonable efforts to assist customers with refund-related queries.

14. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the applicable amount will be refunded through the original or appropriate payment method.

If the order has already been dispatched, cancellation may not be possible, and the customer may need to follow the applicable return procedure.

If we cancel an order after receiving payment, the applicable amount will be refunded in accordance with this policy and applicable law.

15. Replacement Policy

Where an eligible replacement is approved, the replacement product will generally be shipped after the original product has been received and verified, unless otherwise communicated by us.

Replacement is subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, such as a refund, where applicable.

16. Exchange Policy

Product exchanges may be offered only where permitted for the relevant product.

An exchange may be subject to:

• Product availability.
• Return eligibility.
• Product condition.
• Price differences, where applicable.
• Manufacturer restrictions.

The exchange procedure will be communicated to the customer when the request is approved.

17. Warranty Claims

Some electronics and electronic accessories may be covered by a manufacturer’s warranty.

Warranty claims may need to be handled directly through the respective manufacturer or authorized service center, depending on the product and warranty terms.

Warranty coverage may exclude damage caused by:

• Accidents.
• Misuse.
• Negligence.
• Unauthorized repairs.
• Unauthorized modifications.
• Liquid damage, where excluded by the warranty.
• Incorrect installation.
• Normal wear and tear.
• Use contrary to manufacturer instructions.

Customers should refer to the warranty documentation supplied with the product for specific terms and conditions.

Manufacturer warranty exclusions do not affect any statutory consumer rights that may apply.

18. Refund Deductions

Where permitted under applicable law and the applicable return conditions, certain costs may be deducted from a refund, including applicable shipping or other charges associated with customer-requested returns.

Any applicable deduction and its basis will be communicated to the customer where required.

No deduction will be applied where prohibited by applicable law.

19. Order Cancellation by Us

We reserve the right to cancel an order in circumstances including:

• Product unavailability.
• Incorrect product or pricing information.
• Suspected fraudulent activity.
• Payment issues.
• Incorrect or incomplete order information.
• Operational or technical errors.
• Circumstances beyond our reasonable control.

If payment has already been received for an order cancelled by us, the applicable amount will be refunded in accordance with this policy and applicable law.

20. Fraudulent or Abusive Returns

We reserve the right to investigate return or refund requests where we reasonably suspect:

• Fraudulent claims.
• Repeated misuse of the return policy.
• Product substitution.
• Tampering.
• False damage or defect claims.
• Unauthorized use or modification of products before return.

Any action taken will be subject to applicable laws and regulations. Genuine customer complaints will be reviewed fairly based on the available information.

21. Contact Us

If you have questions about returns, replacements, cancellations, or refunds, please contact us using the details below.

RAPQERO FREIGHT PRIVATE LIMITED

Address:

Fifth Floor, 512/C9, Pearls Best Heights-II,
C-9, Netaji Subhash Place, Pitampura,
New Delhi, North West Delhi, Delhi – 110034, India.

Phone: +91 7303323664

Email: info@rapqerofreight.com

Our support team will review your request and provide the applicable return, replacement, or refund instructions.